Questions & answers
Ordering
How do I place an order?
Choose what you want to print, log in with your mobile number (OTP), upload your photos, pick size and paper, and pay online. You can follow your order in My orders.
Can I order different sizes in one order?
Yes. Every photo in your cart can have its own size, paper, shape and number of copies.
Can I change or cancel my order after paying?
WhatsApp us with your order number as soon as possible. If printing has not started, we will change or cancel it.
Photos and quality
Which photo files can I upload?
JPG, PNG and HEIC (iPhone) photos, up to 25 MB each.
How do I know my photo will print well?
After upload we show the quality for the size you chose: green is sharp, yellow is OK, red may look blurry. Use the original photo from your phone or camera, not a WhatsApp forward or a screenshot.
Glossy or matte — which should I choose?
Glossy is shiny with bright colours. Matte has a soft finish with no glare — good for frames and photos behind glass.
Why do colours look a little different from my screen?
Phone screens glow; paper reflects light. Small differences are normal. Our staff corrects colour before printing.
Are my photos private?
Yes. Only our printing staff can see them. Photos are deleted automatically after your order is delivered.
Passport and visa photos
How do passport photos work?
Pick your document, then either make the photo yourself with our online tool, or send any clear photo and our team makes it. We print it on photo paper and cut it for you.
What if my photo is not right?
Our staff checks every passport photo before printing. If our team made your photo, you see it in My orders and approve it first.
My country is not listed.
WhatsApp us your country and purpose — we make photos for any size.
Delivery and payment
How much is delivery?
Delivery is charged per packet, not per print. Small prints go flat in one packet; big prints go rolled in a tube. You see the exact charge at checkout. Pickup from our studio is free.
Do you have cash on delivery?
No. We take UPI, cards and netbanking through Cashfree.
Money was deducted but the order shows unpaid.
Wait a few minutes and refresh My orders — it usually updates by itself. If not, WhatsApp us your order number.
Can I get a GST invoice?
Yes. Enter your company name and GSTIN at checkout. Every order has an invoice in My orders.
Help
My order arrived damaged or wrong.
WhatsApp us within 48 hours with your order number and photos of the item and packet. We will reprint it or refund you.
Do you take bulk or corporate orders?
Yes. WhatsApp us the product, size, quantity and city for a quote.
Still have a question? Contact us.