Frequently Asked Questions

Choose a service (Photo Prints, Print with Frames, Passport/Visa Photos, etc.), upload your photos, select size and options, then add to cart and complete checkout with address and payment.

Typically, you will log in to track orders and manage your uploads. If your portal allows guest checkout in some flows, you can still order, but logging in helps with order history and support.

Yes. Add multiple items to your cart, each with its own photo(s), size, finish, and quantity. Then checkout together.

If production has not started, we may be able to help. Contact support immediately with your Order Number. Once printing/framing starts, changes may not be possible.

Most commonly supported formats are JPG/JPEG and PNG. If you upload from a phone, some images may be HEIC; if upload fails, convert to JPG and upload again.

As a practical guideline: higher resolution images print better. Avoid heavily zoomed screenshots or images forwarded many times on WhatsApp. If a photo is low-resolution, it may appear soft or pixelated in larger sizes. If you are unsure, place a small test print or contact support with your photo and desired size.

Try these steps: (1) Refresh the page and try again, (2) check your internet connection, (3) rename the file (avoid special characters), (4) reduce file size if extremely large, (5) try another browser/device. If it still fails, contact support and share the error message and device/browser details.

Your photos are used only to fulfill your order. Access is restricted to production needs. If you have a sensitive request, mention it in the message so we can handle it carefully.

Glossy prints have a shiny look with vibrant colors and strong contrast, while Matte prints have a softer, non-reflective finish that reduces glare and fingerprints. Choose Glossy for punchy photos and Matte for a classic, glare-free look.

If your service supports border options, you can choose borderless or with border. Borderless prints may crop slightly depending on aspect ratio. If your photo aspect ratio does not match the selected size, cropping may occur.

Phone screens are backlit and often show brighter colors. Prints are reflective and depend on paper and lighting. For best results, use high-quality images and avoid heavy filters. If accurate skin tones are critical, mention it in your order notes.

This usually happens when the uploaded file resolution is low, or the image was heavily cropped/zoomed. For large sizes, use original camera photos rather than compressed/shared versions.

You upload your photo, choose the print size, select a frame style and (if available) a mount style. We print and professionally frame it, then deliver it ready to display.

A mount (mat) is the border around the photo inside the frame, typically in white/cream. It enhances presentation and gives a premium, gallery-style look. Choose a mount if you want a more elegant finish.

Custom framing may be possible depending on availability. Use the Contact page and select “Custom / Bulk / Corporate” or “Other,” and share size, color, and quantity.

Frame protection depends on the selected frame style. Many frames use acrylic for safer shipping. If you have a preference, mention it while ordering or in your message.

Upload your photo (or book as per your portal flow), select the country/requirement if available, and we prepare the correct size and background as required. You can receive prints and/or digital copy depending on the service.

Yes, we can prepare the background as per standard requirements. Please select the correct option if shown, or mention the requirement in your order/message.

Message us via Contact and select “Passport / Visa Photos Help.” Share the country and purpose (passport/visa). We will guide you with the standard size and prepare accordingly.

If your selected service includes digital delivery, we will provide it. If not visible on checkout, contact support and we can advise the best option.

Delivery time depends on product type (prints vs frames), your city/pincode, and workload. During checkout you may see estimated timelines. For urgent needs, contact support with your pincode and deadline.

If your checkout shows pincode availability, use that. Otherwise, contact us with your pincode and product type, and we will confirm delivery and COD availability.

COD availability depends on pincode and order value rules. If COD is available for your area, you will see it during checkout. If not, choose prepaid or contact support with your pincode.

Delivery charges may vary by product type, weight/size, and destination pincode. Frames may have different packing and courier handling versus standard photo prints.

If your order is shipped via courier, tracking details are usually shared once dispatched. If you do not receive it, contact support with your Order Number.

Common payment methods include UPI, cards, and netbanking (depending on what is enabled on your checkout). If you face any payment error, try again or contact support with a screenshot of the error.

Sometimes banks show “deducted” while the payment is still pending/auto-reversed. Contact support with your Order Number (if created), transaction reference, and payment method. We will verify and assist.

Refund timelines depend on the payment method and bank processing. Once approved, it typically reflects within a few business days. For exact status, share your transaction reference with support.

If GST invoicing is enabled on your portal, you can request invoice details during checkout or contact support with your order details and GST information.

Bulk pricing may be available for large quantities (prints, corporate gifting, events). Contact support with product type, size, quantity, and delivery city to get a quote.

Yes. If the exact option is not visible, contact us with the desired size, finish, and quantity. We will guide you to the best available product.

In many cases, yes. Share your branding files and requirements via Contact. Our team will confirm feasibility, pricing, and timeline.

Use the Contact page to send a message (recommended), or email us at support@printmyphotos.in. For faster resolution, include your Order Number and pincode (if delivery-related).

We usually respond during business hours. During peak seasons, response may take longer. If it is urgent, mention your deadline clearly in the message.

Contact support immediately with your Order Number and clear photos of the outer packaging and the damaged item. We will review and assist with the next steps.

Please contact support with your Order Number and share photos of what you received. We will verify and resolve as quickly as possible.